Personal Data Protection Policies

GARDENPARTY GROUP SAS is the company that operates the website https://www.vivaplancha.com (hereinafter referred to as “GARDENPARTY GROUP SAS”).

Protecting your personal data is a priority for us. This policy explains which data we collect, why we collect it, how we use it, and what your rights are. It applies to all visitors, prospective customers, and clients using the website https://www.vivaplancha.com (hereinafter referred to as the “Site”).

1. Data Controller

Verycook acts as the controller of your personal data.
We ensure its confidentiality and implement the necessary technical and organisational measures to guarantee its security. Our service providers are contractually required to maintain the same level of protection.

2. When do we collect your personal data?

We collect your data when you:

  • create an account on the Site;
  • place an order or use our services;
  • contact our customer service (after-sales support, complaints, order tracking);
  • sign up for our newsletter or take part in surveys, competitions, or marketing studies;
  • leave a review about our products or services;
  • browse the Site (through cookies and trackers).

3. What data do we collect?

  • Identity and contact details: surname, first name, address, email, telephone.
  • Connection data: IP address, browsing logs.
  • Transaction data: orders, invoices, deliveries.
  • Correspondence data with our customer service (emails, calls, chat).

4. Purposes and Legal Grounds

Your data is used solely for the following purposes:

  • Contract fulfilment: managing orders, payments, deliveries, invoicing, and after-sales service.
  • Legal obligation: invoicing, product recalls, tax requirements.
  • Legitimate interest: improving the website, preventing fraud, compiling statistics, and sending information about similar products.
  • Consent: sending newsletters, targeted advertising, participation in prize draws, and placing non-essential cookies.

If automated processing is used to prevent fraud, decisions are made under supervision and may be challenged.

5. Storage period

  • Customer account and history: as long as you are an active customer, then 5 years after the last activity.
  • Invoices and accounting data: 10 years (legal requirement).
  • Communications with customer service: up to 6 months.
  • Non-essential cookies: up to 13 months.

6. Recipients of the data

Your data is processed only by:

  • GARDENPARTY GROUP SAS and its subsidiaries,
  • Our authorised service providers (payment, carriers, after-sales service, email communications, audience analysis).
    If data is transferred outside the European Union, appropriate safeguards are implemented (standard contractual clauses, legal framework).

7. Your rights

In accordance with the GDPR, you have the following rights:

  • the right to access your data,
  • the right to rectify or erase your data,
  • the right to restrict processing,
  • the right to object to certain types of processing (such as marketing or targeted advertising),
  • the right to transfer your data,
  • the right to set out post-mortem instructions regarding your data.

You can exercise your rights at any time:

  • by email: contact@vivaplancha.com
  • by post: GARDENPARTY GROUP SAS – Customer Compliance Service – 7 rue des Platriers – 69009 Lyon – France

You will receive a response within one month at most, which may be extended by two months in the case of a complex request.

You may also contact the CNIL (www.cnil.fr) if you believe your rights are not being respected.

8. Cookies

The Website uses:

  • technical cookies (essential for the operation of the site and your basket),
  • audience measurement cookies (anonymous statistics),
  • advertising cookies (subject to your consent).

Non-essential cookies are kept for a maximum of 13 months.
You can manage your preferences at any time through your browser or the cookie banner displayed during your first visit.

9. Security and phishing

GARDENPARTY GROUP SAS will never ask you for your bank details or password by email.
If you receive a suspicious message (phishing), do not click on any links and contact our customer service.

10. Changes to the policy

This policy may be updated. If there are any significant changes, you will be informed through the Site or by email.